pu77 Frequently Asked Questions

pu77 requires a government-issued photo ID for KYC verification — your National ID Card (NID), passport, or driving licence are all accepted. You will also need to submit a selfie holding the document. KYC is mandatory before processing your first withdrawal and is reviewed within 24 hours on business days.

The minimum age to hold a real-money account on pu77 is 21 years old. This applies to all players in Bangladesh and internationally. Age is verified at registration via date-of-birth declaration and confirmed through KYC document checks. Any account found to be held by a person under 21 will be suspended immediately.

To reset your pu77 password, click the "Forgot Password" link on the login page. Enter your registered mobile number or email address and you will receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message within 10 minutes, check your spam folder or contact pu77 support via Live Chat.

No — pu77 strictly enforces a one-account-per-player policy. Each player may hold only one registered account. Duplicate accounts are a violation of pu77's Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately.

To permanently close your pu77 account, contact the support team via Live Chat or email support at pu77.io and submit a written closure request. Any remaining balance will be withdrawn to your verified payment method before closure. Alternatively, if the reason is problem gambling, pu77 recommends using the self-exclusion tool under Account Settings rather than a standard closure.

To deposit via bKash on pu77, log in to your account, navigate to the Cashier section, and select bKash as your payment method. Enter the deposit amount, confirm the transaction using your bKash PIN, and the funds will appear in your pu77 balance almost instantly. bKash deposits are available 24 hours a day with no processing delay in most cases.

bKash deposits on pu77 are processed instantly in most cases — funds typically appear in your account balance within 30 seconds to 2 minutes of completing the bKash transaction. During peak hours or occasional network maintenance, processing may take up to 10 minutes. If your deposit has not been credited after 15 minutes, contact pu77 Live Chat support with your transaction reference number.

The minimum deposit on pu77 is ৳200 BDT for most payment methods including bKash, Nagad, and Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other supported institutions, the minimum may be higher — typically ৳500 BDT. Check the Cashier section in your pu77 account for the current minimum for each specific payment method.

The minimum withdrawal on pu77 is ৳500 BDT. Withdrawals are processed to your verified bKash, Nagad, Rocket, or bank account. Your withdrawal method must match the payment method used for your most recent deposit. Ensure your KYC verification is complete before submitting a withdrawal request, as unverified accounts cannot process outbound payments.

Most pu77 withdrawals via bKash and Nagad are processed within 1 to 4 hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank typically take 1 to 3 business days depending on the receiving institution. pu77 aims to approve all withdrawal requests within 24 hours of submission. Delays can occur if additional verification is needed.

Yes — pu77 supports deposits and withdrawals via Nagad, Rocket (Dutch-Bangla Bank), and Upay in addition to bKash. All four mobile financial services are available in the pu77 Cashier. Nagad and Rocket deposits follow the same near-instant processing timeline as bKash. Select your preferred MFS provider from the Cashier menu and follow the on-screen instructions.

To place a cricket bet on pu77, navigate to the Cricket section from the main menu. You will find pre-match and live in-play markets for BPL, IPL, T20 World Cup, ODI series, and Bangladesh Tigers international matches. Select your preferred market — match winner, top batsman, total runs, and more — enter your stake in BDT, review the odds, and confirm your bet.

pu77 offers a wide range of cricket betting markets including match winner, toss winner, top batsman, top bowler, total runs over/under, method of dismissal, man of the match, and live in-play ball-by-ball markets. BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, ICC ODI World Cup, and bilateral Test and ODI series featuring the Bangladesh Tigers are all covered.

Yes — all slot games on pu77 use RNG (Random Number Generator) software that has been certified for fair play. This means every spin outcome is statistically independent and cannot be manipulated. pu77 partners with reputable game studios including Pragmatic Play, NetEnt, and Microgaming, all of which publish independently verified RTP (Return to Player) percentages for their titles.

Yes — pu77 is fully optimised for mobile browsers on Android and iOS devices. All games, including live casino, cricket betting, slots, Water Polo, and Lucky Dice, are accessible directly from your mobile browser without needing to download a separate app. The pu77 interface adjusts automatically to your screen size for a smooth experience on any smartphone or tablet.

RTP (Return to Player) varies by individual slot title on pu 77. Most certified slots from providers like Pragmatic Play and NetEnt carry RTPs between 94% and 97%. The RTP for each game is published in its in-game information panel or paytable. Higher RTP indicates a lower theoretical house edge over a large number of spins — though individual session outcomes are always determined by the RNG.

pu77 offers a welcome bonus for new players upon their first qualifying deposit. The bonus is credited automatically to your account after your deposit clears — no bonus code is required. The exact bonus amount and terms, including minimum deposit threshold and wagering requirements, are detailed on the pu77 promotions page. Check current offers after logging in for the latest welcome package.

Wagering requirements on pu77 bonuses specify how many times you must wager the bonus amount before it can be withdrawn as real cash. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in total bets using bonus funds before the bonus converts to withdrawable cash. Specific wagering multiples vary by promotion — always read the individual bonus terms.

Yes — most pu77 bonuses have an expiry window, typically 7 to 30 days from the date they are credited to your account. If wagering requirements are not met within the expiry period, the bonus and any winnings derived from it will be removed from your balance. The exact expiry period for each bonus is stated in its individual terms. Check your active bonus status under Account Settings.

Yes — pu77 has a tiered loyalty programme that rewards consistent players with points for every real-money wager placed. Accumulated points can be exchanged for bonus credits, free spins, or cashback rewards depending on your tier level. Higher tiers unlock faster withdrawal processing, dedicated account managers, and exclusive promotional offers. Contact pu77 support for details on how to progress through the loyalty tiers.

pu77 operates as a secure online gaming platform using SSL encryption to protect all player data and transactions. All financial transfers are processed through trusted, regulated payment partners including bKash and Nagad. pu77 uses fair-play certified RNG software and maintains strict responsible gaming policies including 21+ age enforcement and self-exclusion tools. Players should review their local regulations before participating.

pu77 protects all player data using 256-bit SSL encryption on every page and transaction. Financial data is handled exclusively through certified payment gateway partners and is never stored on pu77's own servers in raw form. Player account details are protected by password hashing and two-factor authentication options. pu77's full data handling policy is documented in the Privacy Policy page.

To self-exclude from pu77, navigate to Account Settings and select the Responsible Gaming section, then choose Self-Exclusion. You can select a fixed exclusion period from 1 month to 5 years, or opt for a permanent lifetime ban. Self-exclusion takes effect immediately. During the exclusion period, your account is fully suspended and all promotional communications are stopped. You can also request self-exclusion directly via Live Chat.

pu77 does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction or service fees according to their own rate schedule. pu77 recommends checking your mobile banking app's fee structure before initiating a transaction.